Delivery Information
Delivery Options
Royal Mail Tracked 24 - £2.99
We now offer enhanced Royal Mail Tracked 24. This is a fully tracked service for greater transparency through the delivery system. This service includes bespoke tracking emails from Royal Mail to help keep you up to date on your parcels progress.
Daily order cut-off for same day dispatch using this service is 5pm and delivery usually takes between 1-2 working days (Not including Sunday).
Royal Mail Tracked 48 - FREE
We now offer enhanced Royal Mail Tracked 48. This is a fully tracked service for greater transparency through the delivery system. This service includes bespoke tracking emails from Royal Mail to help keep you up to date on your parcels progress.
Daily order cut-off for same day dispatch using this service is 5pm and delivery usually takes between 2-4 working days (Not including Sunday).
DPD Next Weekday Guaranteed - £7.99
Please be aware, this service DOES NOT deliver on weekends (*Mainland UK destinations only. NI & Outlying areas may take 2-3 days)
Please place your order by 3pm for guaranteed dispatch that day. We will endeavour, where possible, to dispatch orders right up until our daily DPD collection, although any orders placed after 3pm are not guaranteed to be dispatched that day.
Northern Ireland, Scottish Highlands & UK Islands
We offer a 2-4 day courier (Mon-Fri) service to some postcode areas in Scotland's highlands, islands and northern areas. Delivery will be via DPD and orders placed before 3.45pm will be dispatched the same day, where possible. Orders placed after 3.45pm will be dispatched the following working day using this service.
Please check your postcode using this DPD Guide for more detailed information.
Where possible, we do try to dispatch all orders placed up until the courier arrives for the daily collection, but only those placed before 3.45pm will be guaranteed for dispatch that day.
Delivery Timescales
Orders are processed during our working hours of 9am-5pm, Monday to Friday.
The table below shows any delivery charges and estimated delivery time from the day your order is dispatched. These timescales are a general guide and we do ask that 5 working days is allowed before contacting us to report a UK order as undelivered.
| Postage Method | Cost | Carrier | Delivery Timescale | Cut Off Time |
|---|---|---|---|---|
| UK Next Working Week Day | £7.99 | DPD | 1 Working Day (Mon-Fri Delivery) | Mon-Thu 3pm |
| Royal Mail Tracked 24 | £2.99 | Royal Mail | 1-2 Working Days (Mon-Sat Delivery) | Mon-Fri 5pm |
| Royal Mail Tracked 48 | FREE | Royal Mail | 2-4 Working Days (Mon-Sat Delivery) | Mon-Fri 5pm |
Any orders placed after the cut-off times above will be dispatched the next working day. Any orders placed after the cut-off times above on Friday, Saturday, Sunday or Bank Holidays will be dispatched on the next available working day.
Guaranteed Next Working Day deliveries are made Monday to Friday only and a signature will be required.
All 'Next Day Guaranteed' orders will be sent via courier and will require a signature. Deliveries can be received up until 6.30pm. Please ensure there will be somebody available at the delivery address to sign for the parcel on the day of delivery. Once your delivery has been allocated a time of expected arrival by the courier, you will receive an email or text (depending on the information you supplied at the time of ordering) with online tracking information and details of your 1 hour delivery slot.
In the event of a failed delivery, you should receive a 'failed delivery' card with details on how to proceed. You may also receive a text message or email with the option to re-arrange delivery for a convenient day.
Unless otherwise instructed, your parcel will be returned to the depot after a failed delivery and re-delivery may be attempted once again before being returned to us. In this instance, we will attempt to contact you to arrange re-delivery, where we reserve the right to charge a re-dispatch fee.
Smaller items such as cable accessories may be sent via Royal Mail delivery.
Payment Methods
Paypal Express Purchases
When opting to checkout via Paypal Express, you will be re-directed to Paypal to confirm your payment method and delivery address, before returning to our checkout page to select a delivery method and confirm your order.
Any delivery charges due from your selected delivery method will be added to your total before you confirm your order.
Amazon/Google/Apple Pay
We now offer more payment methods than ever! Quick checkout is now available through the merchants above. Delivery addresses will be provided by your chosen payment method so please check that they are up to date and accurate before confirming payment.
Any delivery charges due from your selected delivery method will be added to your total before you confirm your order.
Debit/Credit Card and Trade Accounts
Simply click the 'Checkout' button on the basket page to pay by Debit or Credit Card. If you're a Trade Account holder, the opportunity to pay via Purchase Order can also be found at checkout at the 'Payment Information' section.