Delivery and Returns

Our delivery policy really is very simple...

We Deliver to Anywhere in the UK and Europe

We provide a tracked courier service with text or email delivery notifications as standard for all cable orders!


All accessories will be sent as standard by Royal Mail 2nd Class post with the option of Next Day Courier



Your Delivery Options

Royal Mail 2nd Class - All small accessories are sent FREE via RM 2nd Class post as standard!

Our FREE standard delivery for accessories is via a 3-5 Day Royal Mail 2nd Class service in mainland UK on all orders placed before 4pm.

UK 2-3 Day Courier Service - All Charging Cables are sent FREE as standard!

Our FREE standard delivery is a 2-3 Day Courier Service in mainland UK on all orders placed before 2pm. We also provide full online parcel tracking and an accurate 1 hour delivery slot sent via text or email!

UK EXPRESS Guaranteed Next Day - £5.00

Need your order even quicker? We can provide a Guaranteed Next Day Delivery in mainland UK on orders placed before 2pm. We also provide full online parcel tracking and an accurate 1 hour delivery slot sent via text or email!


We always try our best to send any orders placed after the 2pm daily deadline, but we are unable to guarantee this. Any orders placed after 2pm that we're unable to send, will be sent the next working day.

Orders placed on Friday before 2pm will only guarantee delivery the following Monday, rather than Saturday.

Usually sent via ParcelForce Courier Service. Requires a signature on delivery.

European Delivery - Price varies per destination

Orders to be delivered within Europe are sent via Express International Courier. Please allow up to 7 days for delivery.


 

European Shipping Destination Information

UK - Channel Islands £9.00 2 Days via Road
Austria £18.00 3-5 Days via Road
Belgium £9.00 2-4 Days via Road
Bulgaria £24.00 4-7 Days via Road
Croatia £24.00 4-6 Days via Road
Czech Republic £18.00 3-5 Days via Road
Denmark £15.00 3-5 Days via Road
Finland £18.00 4-6 Days via Road
France £12.00 2-4 Days via Road
Germany £9.00 2-4 Days via Road
Gibraltar £44.00 3-5 Days via Road
Greece £29.00 5-9 Days via Road
Hungary £18.00 4-6 Days via Road
Ireland £9.00 2 Days via Road
Italy £14.00 3-5 Days via Road
Netherlands £8.00 2-3 Days via Road
Poland £18.00 4-6 Days via Road
Portugal £21.00 4-6 Days via Road
Romania £25.00 2-3 Days via Road
Slovakia £18.00 3-5 Days via Road
Slovenia £18.00 4-6 Days via Road
Spain £20.00 3-5 Days via Road
Sweden £18.00 4-6 Days via Road
Estonia £18.00 4-6 Days via Road
Latvia £19.00 4-6 Days via Road
Lithuania £22.00 4-6 Days via Road
Luxembourg £8.00 2-3 Days via Road
Monaco £13.00 3-5 Days via Road

 

What else should I know?

All cable orders will normally be sent via courier and will require a signature. Please ensure there will be somebody available at the delivery address to sign for the parcel on the day of delivery. Once your delivery has been allocated a time of expected arrival by the courier, you will receive an email or text (depending on the information supplied at the time of ordering) with online tracking information and details of your 1 hour delivery slot.

In the event of a failed delivery, you should receive a 'failed delivery' card with details on how to proceed. Your parcel will be returned to the depot and re-delivery may be attempted again before being returned to us. In this instance, we will attempt to contact you to arrange redelivery but another charge for delivery will be due before re-dispatch.

Orders placed after 2pm on a Friday or over the weekend will be processed on the following Monday (or Tuesday in the event of a Bank Holiday).

All small accessories will be sent via a standard Royal Mail 2nd Class service


For more information or if your order has not arrived as expected see our FAQ.


Oh..oh.. Something's not working!

We make every possible effort to ensure our customers are happy. That is why they just keep on coming back. On the extremely rare occasion that there is a problem with one of our products, or even if you are not 100% satisfied in every way, please contact our friendly staff and they will be more than happy to help.

If you have received faulty goods, please contact a member of our team detailing the problems you are experiencing. We may be able to solve the problem without the need for a return.

Our staff can usually resolve any issues in a short space of time allowing you to get back to charging ASAP. In the event we are unable to identify or fix the problem you will be given the choice of a full refund or replacement goods. The choice is yours. We will also ensure you don't pay any postage costs.

 

Everyone's allowed to change their mind!

Under the Consumer Contracts Regulations, your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. You then have a further 14 days from notification date to return the product to us.

If you have ordered the wrong goods in error or have simply changed your mind, we are more than happy to offer replacements or a refund if the goods are returned to us within the time frame above and we receive them in the condition in which they were sold. Please ensure a tracked service is used for returning any items to us as we will not accept any responsibility for lost or non delivered items. As the retailer, we then have a further 14 days from receiving the item(s) to provide your refund.

Any items falling outside the initial 14 day return period outlined under the EU Consumer rights directive can only be returned under our Buy Back Guarantee service. Partial Refund of original purchase price or Reward Points towards a new cable will be applied after the goods have been received back and inspected as per our terms and conditions.