Frequently Asked Questions

Before You Buy:


After You Buy:



How Secure are my Card Details and Personal Information When Using 4EV.co.uk?

Our secure-server software encrypts all your personal information including credit or debit card number, name and address. This encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the internet to our payment processing partner PayPal.

We can now offer to store your card details securely in order to speed up the checkout process. No more wasted time finding your purse or wallet for future orders! If you choose to save your payment information for future use then again this information is stored with PayPal (one of the worlds largest, and most secure payment processing companies). and can be romoved at any time by using the 'My Cards' section of our website.

If you choose not to store your payment information then no card data will be retained once your transaction has completed.

Any personal information stored directly by us is to enable us to process your order and contact you regarding it if required. If you are a registered customer these details are also stored to enable a quicker checkout with any future orders. Again all of this information is stored encrypted on our servers based solely in the UK and is governed by U.K Data Protection Act.

If you place your order using PayPal and log in to your own PayPal account then your payment information is handled entirely by this third party provider and not shared with us in any way.

For further information regarding how we use your information please see our Data Protection & Privacy Statement here.

For information on how PayPal handles your information please refer to their own documentation.

 

When Can I Expect Delivery

Delivery

Our delivery policy really is very simple...

We Deliver to Anywhere in the UK and Europe!

 

UK 1-3 Day Courier Service - FREE as standard!

Our FREE standard delivery is a 1-3 Day Courier Service in mainland UK on all orders placed before 2pm. We also provide full online parcel tracking and an accurate 1 hour delivery slot sent via text or email!

 

UK EXPRESS Guaranteed Next Day - £7.50

Need your order even quicker? We can provide a Guaranteed Next Day Delivery in mainland UK on orders placed before 2pm. We also provide full online parcel tracking and an accurate 1 hour delivery slot sent via text or email!

 

We always try our best to send any orders placed after the 2pm daily deadline, but we are unable to guarantee this. Any orders placed after 2pm that we're unable to send, will be sent the next working day.

Orders placed on Friday before 2pm will only be guaranteed for the following Monday, rather than Saturday.

Usually sent via Interlink Express/DPD Courier Service. Requires a signature on delivery.

 

European Delivery - £12

Orders to be delivered within Europe are sent via Standard International Courier. Please allow up to 15 days for delivery.

 

What else should I know?

All orders will normally be sent via courier and will require a signature. Please ensure there will be somebody available at the delivery address to sign for the parcel on the day of delivery. Once your delivery has been allocated a time of expected arrival by the courier, you will receive an email or text (depending on the information supplied at the time of ordering) with online tracking information and details of your 1 hour delivery slot.

In the event of a failed delivery, you should receive a 'failed delivery' card with details on how to proceed. Your parcel will be returned to the depot and re-delivery may be attempted again before being returned to us. In this instance, we will attempt to contact you to arrange redelivery but another charge for delivery will be due before re-dispatch.

Orders placed after 2pm on a Friday or over the weekend will be processed on the following Monday (or Tuesday in the event of a Bank Holiday).

For more information or if your order has not arrived as expected see our FAQ.


    Oh..oh.. Something's not working!

We make every possible effort to ensure our customers are happy. That is why they just keep on coming back. On the extremely rare occasion that there is a problem with one of our products, or even if you are not 100% satisfied in every way, please contact our friendly staff and they will be more than happy to help.

If you have received faulty goods, please contact a member of our team detailing the problems you are experiencing. We may be able to solve the problem without the need for a return.

Our staff can usually resolve any issues in a short space of time allowing you to get back to charging ASAP. In the event we are unable to identify or fix the problem you will be given the choice of a full refund or replacement goods. The choice is yours. We will also ensure you don't pay any postage costs.

 

Everyone's allowed to change their mind!

If you have ordered the wrong goods in error or have simply changed your mind, we are more than happy to offer replacements or a refund if the goods are returned to us and we receive them in a re-saleable condition. Please ensure a tracked service is used for returning any items to us as we will not accept any responsibility for lost or non delivered items.

Please note we are happy to accept returns well after the normal 14 day period outlined under the EU Consumer rights directive and will consider any return request for unwanted or 'no longer needed' goods regardless of when they were ordered.

 

Can I Order by Phone?

Of course, please contact our friendly Support Team on: 0800 04 333 01.

Please note: Telephone orders can only be accepted from the named card holder.

 

Can I Pay by Cheque?

No problem, simply write to us at the address here detailing your order and enclosing your cheque.

Please make any cheques payable to 'DGAP Limited'.

 

Will My Order Require a Signature on Delivery?

Most of our orders are sent via a Signed For Courier Service and will require a signature on delivery. In these instances a signature would be required. If this is a problem please let us know.

 

I am Ordering on Behalf of my Company, Will You Send me a VAT Invoice?

Full VAT invoices are not sent with all orders. However all invoices are available to view and print online by clicking 'My Account' in the top right corner of every page on our website.

You can view/print your full invoice online by following the steps below.

1. Log into 4EV.co.uk
2. Click 'My Account' in the top right hand corner.
3. Click on 'Orders & Invoices' in the left hand navigation panel.
4. Click on 'Details and Invoice' under your order to bring up all of the details regarding that order.
5. Click 'Full VAT Invoice' to download your VAT Invoice.

 

I Have Forgotten my Password. How do I Log in?

You can reset you password at any time by clicking the 'Forgot password?' link on our Log In page. You will be prompted to enter your email address and full instructions will be sent instantly.

 

I Have Changed my Email Address, How do I Update my Account?

You can update any information held on your account, including your email address by clicking 'My Account' in the top right corner of every page on our website. Please note: You will need to login using your old email address to access this area of our website.

 

I Received an Error Message When Browsing Your Website, What's Going on?

Uh oh... Sorry about that. First of all, try hitting the back button on your browser and trying again.

If you get the error again we need to look into it. Head on over to the Contact Us page and let us know what you were doing when the error occurred, if possible including details of the error message you received.

If you receive an error when processing a payment, i.e. after you have entered your card details, please call us on 0800 04 333 01. We will look into the issue and confirm whether or not any payment has been received.

 

What is Your Returns Policy?

You can view full details on returning items to us here.

 

I Placed my Order Using PayPal But Had an Old Address Listed, What Can I do?

Please contact us immediately on 0844 804 4189. If your order has not yet been dispatched we will be able to change your delivery address for you.

If you have received confirmation that your order has been dispatched recently we may still be able to change the address before it leaves the building so please contact us ASAP.

Unfortunately if your order has already left our warehouse we will be unable to change the delivery address and you will have to contact the new occupants in order to receive your order. If the new occupants refuse delivery of the parcel it may be returned to us, in which case we will attempt to contact you to arrange redelivery. Please be aware however that a parcel will only be returned to us in this way if the delivery is refused and it can take up to 4 weeks to arrive with us. We also reserve the right to charge a small fee to arrange redelivery.

 

My Order Hasn't Arrived as Expected, Where is it?

If your order hasn't arrived within 5 working days from day of purchase, please contact us ASAP. We will check with our couriers for any delivery information they have and will advise on the delivery status as soon as we find out. If you have missed the delivery you should have received a calling card through the letterbox advising of the the options available to you for re-delivery. Usually the courier will attempt re-delivery 3 times before the parcel is returned to us as undelivered.

Please be aware, if your parcel is returned to us we will contact you to advise as such. We will also require a redelivery charge equal to the original delivery charge to be paid before another order is dispatched.

 

I Need a Full VAT Invoice For my Order, Where do I Find One?

You can view and print your full invoice online by following the steps below.

  1. Log into 4EV.co.uk
  2. Click 'My Account' in the top right hand corner.
  3. Click the 'Orders & Invoices' link under the 'My Account' menu on the left hand side.
  4. Click the 'Details and Invoice' button located under the desired order.
  5. Click either 'Full VAT Invoice' to download your VAT Invoice or 'Print' to print a hard copy.

 

Everyone's Allowed to Change Their Mind!

We all have a change of heart from time to time! If you have changed your mind and would like to return your order, we are more than happy to arrange a refund if the goods are returned to us and we receive them in a re-saleable condition. We recommend returning the order via a tracked service as we will not take responsibility for any lost or missing items.

Please note we are happy to accept returns well after the normal 14 day period outlined under the EU Consumer rights directive and will consider any return request for unwanted or 'no longer needed' goods regardless of when they were ordered, provided they are in unused, brand new saleable condition.