Delivery and Returns

Delivery

Our delivery policy really is very simple...

We Deliver to Anywhere in the UK and Europe!

 

UK 3-5 Day Courier Service - FREE as standard!

Our FREE standard delivery is a 3-5 Day Courier Service in mainland UK on all orders placed before 2pm. We also provide full online parcel tracking and an accurate 1 hour delivery slot sent via text or email!

 

UK EXPRESS Guaranteed Next Day - £7.50

Need your order even quicker? We can provide a Guaranteed Next Day Delivery in mainland UK on orders placed before 2pm. We also provide full online parcel tracking and an accurate 1 hour delivery slot sent via text or email!

 

We always try our best to send any orders placed after the 2pm daily deadline, but we are unable to guarantee this. Any orders placed after 2pm that we're unable to send, will be sent the next working day.

Orders placed on Friday before 2pm will only be guaranteed for the following Monday, rather than Saturday.

Usually sent via Interlink Express/DPD Courier Service. Requires a signature on delivery.

 

European Delivery

Orders to be delivered within Europe are sent via Interlink International Courier. Orders normally take between 2-5 Working Days depending on the destination country, but please allow up to 15 days for delivery. See the table below for further details.

European Shipping Destination Information

UK - Channel Islands £9.00 2 Days via Road
Jersey £9.00 2 Days via Road
Guernsey £9.00 2 Days via Road
Austria £13.00 3-5 Days via Road
Belgium £12.00 2-4 Days via Road
Bulgaria £19.00 4-7 Days via Road
Croatia £17.00 4-6 Days via Road
Czech Republic £15.00 3-5 Days via Road
Denmark £13.00 3-5 Days via Road
Finland £17.00 4-6 Days via Road
France £12.00 2-4 Days via Road
Germany £12.00 2-4 Days via Road
Gibraltar £60.00 3-5 Days via Road
Greece £19.00 5-9 Days via Road
Hungary £17.00 4-6 Days via Road
Ireland £12.00 2 Days via Road
Italy £15.00 3-5 Days via Road
Netherlands £12.00 2-3 Days via Road
Poland £17.00 4-6 Days via Road
Portugal £17.00 4-6 Days via Road
Romania £19.00 2-3 Days via Road
Russia £60.00 4-8 Days via Road
Slovakia £15.00 3-5 Days via Road
Slovenia £17.00 4-6 Days via Road
Spain £17.00 3-5 Days via Road
Sweden £17.00 4-6 Days via Road
Estonia £17.00 4-6 Days via Road
Latvia £19.00 4-6 Days via Road
Lithuania £19.00 4-6 Days via Road
Luxembourg £12.00 2-3 Days via Road
Spain - Canary Islands £60.00 3-5 Days via Road

What else should I know?

All orders will normally be sent via courier and will require a signature. Please ensure there will be somebody available at the delivery address to sign for the parcel on the day of delivery. Once your delivery has been allocated a time of expected arrival by the courier, you will receive an email or text (depending on the information supplied at the time of ordering) with online tracking information and details of your 1 hour delivery slot.

In the event of a failed delivery, you should receive a 'failed delivery' card with details on how to proceed. Your parcel will be returned to the depot and re-delivery may be attempted again before being returned to us. In this instance, we will attempt to contact you to arrange redelivery but another charge for delivery will be due before re-dispatch.

Orders placed after 2pm on a Friday or over the weekend will be processed on the following Monday (or Tuesday in the event of a Bank Holiday).

For more information or if your order has not arrived as expected see our FAQ.


    Oh..oh.. Something's not working!

We make every possible effort to ensure our customers are happy. That is why they just keep on coming back. On the extremely rare occasion that there is a problem with one of our products, or even if you are not 100% satisfied in every way, please contact our friendly staff and they will be more than happy to help.

If you have received faulty goods, please contact a member of our team detailing the problems you are experiencing. We may be able to solve the problem without the need for a return.

Our staff can usually resolve any issues in a short space of time allowing you to get back to charging ASAP. In the event we are unable to identify or fix the problem you will be given the choice of a full refund or replacement goods. The choice is yours. We will also ensure you don't pay any postage costs.

 

Everyone's allowed to change their mind!

If you have ordered the wrong goods in error or have simply changed your mind, we are more than happy to offer replacements or a refund if the goods are returned to us and we receive them in a re-saleable condition. Please ensure a tracked service is used for returning any items to us as we will not accept any responsibility for lost or non delivered items.

Please note we are happy to accept returns well after the normal 14 day period outlined under the EU Consumer rights directive and will consider any return request for unwanted or 'no longer needed' goods regardless of when they were ordered. Goods must be usused and refunds will be applied after goods have been received back and inspected.